AWS Account Closure: How to Reinstate After Non-Payment

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If your AWS account has been suspended because of unpaid bills, paying the outstanding amount is the first step. However, simply making the payment doesn’t automatically reactivate your account. Usually, you need to reach out to AWS Support for the account to be reinstated, and this can take some time.

Here are some clear steps to help you get your account back up and running smoothly:

First, make sure you have opened a support case under the “Account and billing” category. This is important because even suspended accounts can still submit support requests in this category. When you do so, include any confirmation details of your payment, such as transaction IDs or receipts. This helps AWS verify that your bill has been paid.

Next, go through your email accounts linked to AWS. Look in your inbox, spam, and junk folders for any messages from AWS. Sometimes, there might be requests for additional information or verification needed before they can reactivate your account.

It’s also helpful to double-check that all your contact information in your AWS account is recent and correct. This way, AWS can contact you if they need more details or updates.

If you have already submitted a support case, consider updating it to highlight how the suspension impacts your business, especially if your services are critical. Making this clear can sometimes help prioritize your case.

While waiting for AWS Support to respond, keep checking your support case for updates. Response times can vary; some delays are normal, sometimes lasting several days. Stay persistent and patient, and don’t hesitate to follow up if you haven’t heard back within a reasonable time.

To prevent similar issues in the future, regularly update your payment methods and keep an eye on your billing notifications. Staying on top of billing helps avoid unexpected suspensions and keeps your services running smoothly.