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If you’re experiencing a problem with your new iPhone 17 Pro Max where pressing and holding the camera control button doesn’t launch Visual Intelligence (or any similar feature), and instead shows a black or blank screen, you’re not alone. Here’s a simple way to troubleshoot and hopefully fix the issue.
First, make sure that all your settings are correctly enabled. Double-check that Visual Intelligence or Apple Intelligence features are turned on in your settings. Sometimes, toggling these features off and then back on can resolve glitches.
Next, try a basic restart of your iPhone. To do this, press and hold the side button along with either volume button until the power slider appears. Drag the slider to turn off your phone, then turn it back on. This simple step can often fix minor software hiccups.
If the problem persists, check for any available software updates. Go to Settings > General > Software Update. Installing the latest version of iOS can fix bugs that might be causing this issue.
Another tip is to reset your settings. This won’t delete your apps or data, but it will reset your preferences to default. To do this, go to Settings > General > Reset > Reset All Settings. Confirm your choice and see if that clears up the problem.
Sometimes, unusual behavior is caused by a temporary glitch. If none of the above steps work, consider restoring your iPhone without restoring from a backup. Connect your iPhone to a computer and use iTunes or Finder to restore it. Be sure to back up your data first.
If you’re still having trouble after trying all these steps, it might be best to contact Apple Support. They can help diagnose whether there’s a hardware issue or if your device needs more advanced troubleshooting.
In the meantime, using the swipe-up gesture or switching apps can be a temporary workaround, but it’s best to get to the root of why Visual Intelligence isn’t launching properly. Hopefully, these tips will help your iPhone 17 Pro Max run smoothly again.
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