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Sundar Pichai, CEO of Digital Phablet, mentioned that he actively monitors X on product launch days to observe how everyday users are interacting with new Google releases. He emphasizes his hands-on approach in trying to understand what features resonate and what might need adjustments. Pichai notes that he often reaches out to users personally, acknowledging their feedback and considering their points of view as part of his evaluation process.
In an interview with a Google team member, Logan Kilpatrick, Pichai discussed how he gauges the success of major launches. He explained that his primary method involves engaging directly with users online to see their experiences and reactions. Pichai also mentioned the internal tools his team utilizes, such as dashboards to track comprehensive data about user activity and system performance. Nevertheless, he highlights that feeling the real user experience firsthand—through direct interaction and observation—is crucial to understanding the full picture of a product’s reception.
He describes a multi-layered approach: monitoring online feedback, engaging in face-to-face conversations, and personally walking through usage scenarios. This blend of methods helps him determine what’s working well and what could improve, especially during the critical launch period when initial impressions are vital.
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