When your Apple device screen cracks or malfunctions, it can be a frustrating experience. Fortunately, Apple offers repair services for screens on their range of devices, including iPhones, iPads, Macs, and Apple Watches.
We will guide you through the screen repair options available from Apple, how to initiate a repair, and what to expect in terms of costs and warranty coverage.
Apple Screen Repair Services
Devices Covered by Apple’s Repair Services
Apple provides screen repair services for a variety of devices, including:
- iPhones: From the latest models to older versions, Apple can repair iPhone screens.
- iPads: Screen repairs for iPads, including iPad Pro, iPad Air, and iPad Mini.
- MacBooks: Repairs for MacBook screens, including MacBook Pro and MacBook Air.
- Apple Watches: Screen repairs for all series of Apple Watches.
Types of Repairs
Apple offers two main types of screen repairs:
- Screen Replacement: If the screen is cracked or shattered but the device is otherwise functional.
- Device Replacement: If the damage is more extensive, such as issues with the internal display or if the screen repair is not possible, Apple might replace the entire device.
How to Initiate a Screen Repair
Apple Support
The first step to getting your screen repaired is to contact Apple Support. You can do this by:
- Online: Visit the Apple Support website and follow the prompts to set up a repair.
- Phone: Call Apple Support to speak with a representative who can guide you through the process.
- Apple Support App: Use the Apple Support app on your device to initiate a repair.
Apple Stores and Authorized Service Providers
You can also visit an Apple Store or an Apple Authorized Service Provider (AASP) to get your screen repaired. To do this:
- Apple Store: Schedule an appointment at your nearest Apple Store using the Apple website or app.
- AASP: Find an authorized service provider in your area through the Apple Support website.
Mail-In Service
Apple offers a mail-in repair service if you cannot visit a store. Here’s how it works:
- Request a Repair Kit: Apple will send you a box to safely mail your device to them.
- Send Your Device: Pack your device securely and send it to Apple using the provided shipping label.
- Wait for Repair: Apple will repair or replace your screen and send your device back to you.
Costs and Warranty Coverage
AppleCare+
If you have AppleCare+ for your device, screen repair costs are significantly reduced. AppleCare+ covers up to two incidents of accidental damage every 12 months, with a service fee for screen damage. For example, the fee for iPhone screen repairs under AppleCare+ is usually around $29.
Out-of-Warranty Repairs
If your device is out of warranty and you don’t have AppleCare+, screen repair costs will be higher. The cost varies depending on the device and model. Here are some estimated costs for out-of-warranty repairs:
- iPhone Screen Repair: Ranges from $129 to $329, depending on the model.
- iPad Screen Repair: Can cost between $199 and $649, depending on the model.
- MacBook Screen Repair: Typically costs between $455 and $755, depending on the model.
- Apple Watch Screen Repair: Costs can range from $299 to $800, depending on the series.
Checking Warranty Status
You can check your device’s warranty status on the Apple Support website by entering your device’s serial number. This will inform you if your device is still covered under the standard warranty or AppleCare+.
What to Expect During the Repair Process
Repair Time
The time it takes to repair your screen depends on the type of repair and the availability of parts. Here are some general time frames:
- In-Store Repair: Typically completed within the same day or a few hours.
- Mail-In Repair: Usually takes about 3-5 business days from the time you send in your device.
Data Backup
Before sending your device for repair, it’s crucial to back up your data. Apple usually advises customers to back up their devices to iCloud or their computer to avoid data loss during the repair process.
Diagnostic Tests
When you take your device to Apple or an AASP, technicians will perform diagnostic tests to determine the extent of the damage and ensure that only the screen needs repair. If additional issues are found, they will inform you and provide an estimate for the additional repairs.
Apple does repair screens for their devices, offering various options depending on your device, warranty status, and preferences. Whether you choose to visit an Apple Store, an authorized service provider, or use the mail-in service, the process is straightforward.
Understanding the costs and preparing your device for repair will help ensure a smooth and efficient repair experience. Stay informed about your warranty status and consider AppleCare+ for more affordable repairs in the future.
