For those who have the Samsung Galaxy S24 Ultra, there’s some disappointing news to share. Multiple users are reporting that the oleophobic coating on their device’s screen is deteriorating. This coating is meant to repel oils and smudges, but instead, it is making displays appear dirty, greasy, and in certain cases, even scratched, significantly impacting overall user satisfaction.
As highlighted by Android Authority, complaints have mainly emerged from social media, particularly on X, raising alarm among users. For instance, Rajan Thakur mentioned the appearance of a persistent glass polish mark on their device, while Plyush Baid questioned the effectiveness of screen protectors if they compromise the anti-reflective coating.
The Galaxy S24 Ultra showcases a 6.8-inch Dynamic AMOLED 2X display, protected by Corning Gorilla Glass Victus 2.
Launched in January alongside its counterparts, the Galaxy S24 and Galaxy S24 Plus, this issue seems to be exclusive to the Ultra version, as users of the other models haven’t reported similar problems. This raises concerns regarding the manufacturing techniques or materials used specifically for the Ultra.
While it remains unclear if this issue is widespread, it is concerning given the phone’s relatively new release. At this time, Samsung has not publicly addressed the problem, leaving many users in a state of uncertainty.
Users who have reached out to Samsung have been instructed to compile detailed reports regarding their specific issues, including purchase details, device information, and images of the affected screens. This input appears vital for Samsung to assess the situation and determine future actions.
The root cause of the problem is still uncertain, with speculation pointing towards a potential issue in a specific production batch or lapses in quality control measures. Many hope that Samsung will offer clarification soon.
Looking ahead, Samsung is expected to unveil the Galaxy S25 series within the next month, which will include the Galaxy S25 Ultra.
