How to Verify AWS Account and Enable MediaConvert for CloudFront

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If you’re facing a “AccessDenied” error when trying to set up CloudFront, you’re likely running into a common security check that AWS requires. This usually happens because your account needs to be verified before you can add CloudFront resources. Here’s how you can get it sorted quickly:

First, log in to your AWS Management Console. Then, go to the AWS Support Center. From there, create a new support case under the “Account and billing support” category. Make sure to select “Service Limit Increase” and choose “CloudFront” as the service. When you fill out the description, include the exact error message you’re seeing. Submit the case, and wait for AWS Support to get back to you.

This verification step is necessary even if you already use other AWS services like EC2, S3, or Lambda, and even if you’ve paid previous bills. It’s a specific requirement for CloudFront setup.

If you’re having trouble with MediaConvert and see a “SubscriptionRequiredException” error, just clicking the “Get Started” button in the console might not fix it. Instead, you’ll need to open a support case for MediaConvert access, similar to what you’d do with CloudFront. Choose “Service Limit Increase” again, select “MediaConvert,” and explain that you’ve already clicked “Get Started” but still see the error.

Support responses can take a day or two, but if more than 24 hours pass, check your existing cases before opening new ones. Following up on the cases you already submitted can often help speed things up.

Remember, these verification steps are usually one-time processes. Once your account is verified for each service, you shouldn’t face these issues again when creating new resources.

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