How to Restore Touchscreen Drivers on HP Envy x360 2-in-1

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If your HP Envy x360 laptop’s touchscreen has stopped working and you suspect the drivers are missing, don’t worry—this is a common issue that can often be fixed with a few simple steps. Here’s a straightforward guide to help you restore your touchscreen functionality.

First, check if the touchscreen driver is missing or has become outdated. You can do this by opening the Device Manager. To do this, press the Windows key + X and select ‘Device Manager’ from the list. Look for a category called ‘Human Interface Devices’ or something similar. If you see an entry related to the touchscreen, such as ‘HID-compliant touch screen,’ right-click on it and select ‘Update driver.’

Choose the option to search automatically for updated driver software. Windows will then search for the latest driver and install it if available. If Windows doesn’t find anything, you might want to visit HP’s official website directly, find your specific model, and download the latest driver for the touchscreen from there. Install it following the on-screen instructions.

If updating the driver doesn’t work, or if the driver is missing completely, try reinstalling the driver manually. In Device Manager, right-click on the ‘HID-compliant touch screen’ and choose ‘Uninstall device.’ Restart your laptop; Windows should automatically detect the touchscreen and reinstall the driver upon reboot.

In some cases, the touchscreen feature might be disabled in settings. To confirm, go to Settings > Devices > Touchscreen (or Pen & Windows Ink), and make sure the touchscreen option is turned on.

It’s also a good idea to make sure your Windows is fully updated. Sometimes, updates include important drivers or fixes that can restore touchscreen functionality. Head over to Settings > Update & Security > Windows Update and check for updates.

If none of these steps work, consider performing a system restore to a point when the touchscreen was working properly. This can often resolve issues caused by recent software changes.

By following these simple steps, you should be able to find and reinstall the drivers needed to get your touchscreen back in working order. If you continue to experience problems, reaching out to HP support might be your next best step.