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If your device isn’t working properly, it’s often a hardware issue. If you’re still within the replacement window—usually 7 to 14 days after purchase—it’s best to use that period to get a replacement. If you’re outside that time frame, don’t worry—you can still contact the warranty service for repair or replacement.
Before heading to an HP service center, it’s a good idea to reach out to HP support first. They can tell you what documents you’ll need and help you find the nearest service location. To do this, visit their support page at https://support.hp.com/us-en/ and select your region at the bottom of the page. From there, you can choose to chat online or call HP directly. Keep in mind, contacting support might be easier or harder depending on where you’re located.
Just a quick note—be cautious if you see any offers to purchase products or services there. You’re not required to buy anything to get support or service.


