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If you’re using an OmniBook X Flip 16-inch 2-in-1 and suddenly find your device stuck in tablet mode, it can be pretty frustrating. Your keyboard and trackpad get locked, making it impossible to use your laptop like normal. It’s a common issue caused by the 3D accelerometer sensor mistakenly detecting that your device is in tablet mode. Luckily, there are some straightforward steps to fix this problem and regain control of your keyboard and trackpad.
First, pause to confirm that your Windows and device drivers are fully up to date. You should run Windows Update and check for any updates through the Microsoft Store. Also, go to Device Manager, locate the sensor drivers, and remove them. Once removed, restart your computer, then reinstall the drivers directly from the HP support page or AMD’s installer, depending on your device setup. This ensures you have the latest and most compatible drivers installed.
Next, verify that your rotation lock is turned off. Sometimes, the device’s system might think it’s in tablet mode because the rotation lock is enabled, which can interfere with sensor detection.
After driver reinstallation, confirm that sensor services are running. You can open the Services app on Windows and make sure that sensor-related services are started and set to automatic. Restating these services can sometimes resolve detection issues.
If the problem persists, try a full Windows reset. This is more of a last resort, but it can help fix underlying software issues that cause hardware sensors to malfunction.
To check if the sensors are working, you can use a tool like Microsoft SensorExplorer. If it shows no output from the gyroscope, accelerometer, or position sensors, but presence sensing still works normally, it indicates that the sensor is not functioning properly or is disabled.
In your case, diagnostics from the UEFI and BIOS show everything is normal, and the keyboard and trackpad work fine there. But during Windows setup after a reset, these input devices are disabled, which confirms the problem is likely software or driver related rather than hardware failure.
Since your device was working fine yesterday and suddenly switched to tablet mode after opening the lid, it’s a sign that the sensor or its software might have become confused or stuck.
If all the above steps don’t bring back the sensor, you might consider disabling the sensor detection feature through BIOS or device management tools if available. Some devices allow toggling sensor functions directly, which can prevent the system from disabling the keyboard and trackpad unnecessarily.
Remember, it’s crucial to keep your system updated regularly and avoid external or suspicious driver installations. Given that your device is still new (only 15 days old), reaching out to HP support for a replacement or factory repair might also be a good option if software troubleshooting doesn’t resolve the issue.
Good luck! If you continue to experience trouble, consider seeking professional support or reaching out to HP customer service for further assistance.
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