If you’re facing issues with your monitor setup and struggling to achieve the desired resolution, you’re not alone. Many users have encountered similar problems, especially when connecting multiple monitors. In this guide, we’ll walk you through a straightforward solution for achieving the optimal display settings.
Let’s take a look at a common configuration: an HP ProBook 465 G11 laptop connected to two HP monitors. The setup you’re using is as follows:
- HP ProBook 465 G11 → USB-C → HP e27u G5 (Monitor 1)
- HP e27u G5 → DP Cable → HP e27q G5 (Monitor 2)
In this setup, you may notice that Monitor 2 is only displaying a resolution of 1920×1080, which is the resolution of your laptop screen, instead of its native resolution of 2560×1440.
So, how can you fix this?
First, check your cables and connections. Ensure that the DisplayPort (DP) cable connecting your second monitor is secure. Loose connections can often lead to resolution issues.
Next, make sure that your graphics drivers are up to date. Outdated drivers can cause resolution mismatches and other display problems. Visit the manufacturer’s website for your laptop or graphics card to download the latest drivers.
After confirming your drivers are current, follow these steps to adjust your display settings:
- Right-click on your desktop and select "Display settings."
- Scroll down to "Multiple displays."
- Click on the dropdown menu and make sure both monitors are detected.
- Select Monitor 2 (the HP e27q G5) and look for the "Display resolution" option.
- Change the resolution to 2560×1440 if it is available.
If the resolution for Monitor 2 still does not appear, you may want to check the settings found in your graphics control panel. This can typically be accessed by right-clicking on the desktop and selecting the graphics software (like NVIDIA Control Panel or Intel Graphics Settings).
If these steps do not resolve your issue, it may help to restart your laptop after making adjustments. This can allow your system to recognize new settings correctly.
For those still experiencing problems despite trying all the above solutions, here’s an accepted solution shared by another user who dealt with the same issue:
Check this link for further assistance: Go to Solution.
By following these steps, you should be able to adjust your monitor settings to achieve the desired resolution. Remember, troubleshooting can take time, so don’t hesitate to explore different settings and configurations. Happy computing!
